What we do
24x365 manned helpdesk representing your brand and building fans for your business
... so you don't have to
Not just some automated daemon or process which floods you with alerts which distinguish poorly between the trivial and the critical. Intelligent human inspection, sorting wheat from the chaff, and reacting accordingly.
Not just a helpdesk. On-site services when your users need hands-on assistance and your staff are already committed elsewhere. Delivered in your brand.
We operate 24:365. Every hour of every day. Representing and extending your brand. True lights-on operation. Managing your clients' needs when they need help. Not just when you're open.
In-Sourced Technical Support 24:365
We've been delivering market leading technical helpdesk services for 20+years. In YOUR brand, building fans for your business and helping you make users and customers 'sticky'.
You can focus on your core business, product & service development, winning new customers, deepening existing relationships. Without needing to reserve resource for unknown and unpredictable calls for help. Safe in the knowledge that we're looking after current deployments.
Ticketing System
Our professionally-specified IssueCentre ticketing system is available free of charge within all our contracts.
Forget monthly agent fees for a SaaS system you have to select, configure and manage. Instead get it built-in free-of-charge with your helpdesk service. Don't rent a dog and do your own barking. Invest in a service and get the software without extra cost.
Performance Reporting
Extensive service and activity reports are available as standard within our service and our IssueCentre ticketing system.
And our Report Builder allows custom reports to be built, run automatically and delivered on a preferred schedule to your inbox.
No Overheads : Pay Only For Usage
Our transparent honest approach to pricing means you get access to a full 24:365 service .... and only pay for what you use.
Engineers on stand-by. Engineers resolving incidents. All logistics and service costs included. No need to recruit, train, manage and develop staff.
The lowest of costs, in both low and high usage scenarios. You can't do it cheaper internally on a like-for-like basis. We guarantee it.
Technicians Not Telephonists
We are not a call-centre. Users needing help get straight through to engineers. By phone, email, web-form or live 'chat' support.
They are greeted in YOUR brand and we adopt your identity and company culture. We diagnose, log, follow agreed processes and resolve wherever possible.
If escalation is needed, to your staff or to external partners & technology vendors, we do that. In your name. Representing you. Managing the whole process through to resolution. Delivering the solution, ensuring the user is satisfied, and closing the incident. All without you being disturbed.
Our in-house incident management system allows you to be fully briefed at all times. With reports, alerts and full access to open & closed incidents.
First Option Technical Support
(a Phoenix47 company)
IN-SOURCED white label support
Your Brand : 24x365
Registered in England 08777978
Signal House,
Jacklyns Lane,
New Alresford,
Hampshire,
SO24 9JJ